TRANSPARENT SHIPPING POLICY
We ship worldwide. Please allow 1-2 business day for orders to be processed. Tracking information is automatically sent to the email address you provide at checkout.
If you do not receive the tracking information within 1-2 business day, please check your spam folder.
IMPORTANT SHIPPING UPDATE – BLACK FRIDAY X
We’ll be processing orders round the clock and 7 days a week. However, still expect some minor delays due to the huge influx of orders during the Black Friday week. You will be notified on each and every step through email notifications once the order has been placed. Make sure to check your spam in case the email doesn’t land in your inbox!
Orders are processed and shipped 6 days a week (Monday – Saturday), except UAE & International Public Holidays.
You can track your order with your courier by simply logging onto their website and quoting your tracking number.
Customer service: 600 544000
CREDIT / DEBIT CARDS: We accept all VISA, MasterCard, American Express, Diners & Discover credit and debit cards.
All your card payments are processed through military-grade encrypted and PCI compliant payment processors like 2Checkout, BlueSnap and PayTabs. We do not store any of your credit card information.
PAYPAL: PayPal allows you to make payments using a variety of methods including: PayPal Cash or PayPal Cash Plus account balance, a bank account, PayPal Credit, debit or credit cards, and rewards balance.
You can choose any of the payment methods in your account with PayPal as your preferred payment method in the Payments section of your account settings. If you select a preferred payment method, it will be shown as the preferred payment method when you make a purchase online.
CASH ON DELIVERY: This payment method is only available in United Arab Emirates, Saudi Arabia, Oman, Bahrain, Kuwait and Jordan.
Cash on Delivery payment method is free in UAE but since the COD service is costly for us to provide outside of UAE, cash payment orders outside of UAE will be charged COD Fee as follow:
Saudi Arabia: SAR 20
Kuwait: KWD 2
Oman: OMR 2
Bahrain: BHD 2
Please have the exact amount available for the courier. It will save you time.
Select your preferred payment method on the checkout page to complete your order.
CUSTOM DUTIES & TAXES
As all orders are shipped directly from the UAE, you may be susceptible to customs fees. Please read more about import duties and taxes here.
SQUATWOLF will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
Happy Shopping 🙂