Help Centre

RETURNS & EXCHANGES

START AN EXCHANGE

1

Start an Exchange

Press the button below to initiate your premium exchange.

2

Free Return Label

Download your pre-paid return label and invoice from the confirmation email.

3

Pickup From Your Doorstep

Package your items and keep them ready for our premium pickup service.

4

Get Your Online Credit

Once we receive your items and complete a quality check, your online credit will be issued via email.

If you require further assistance please contact customer success team. We are also happy to assist you throughout the week on Live Chat from 9 AM to 8 PM Dubai Time (GST).

START AN EXCHANGETRACK MY EXCHANGE

START A REFUND

1

START A REFUND

Press the button below to get started with your premium refund.

2

Return Label

Download your return label and invoice from the e-mail confirmation link. Note: Return labels are free for UAE only.

3

Pickup From Your Doorstep

Package your items and keep them ready for our premium pick up service.

4

Get Your Refund

After we receive your items and do a quality check, we will issue your refund back to the original payment method.

If you require further assistance please contact customer success team. We are also happy to assist you throughout the week on Live Chat from 9 AM to 8 PM Dubai Time (GST).

START A REFUNDTRACK MY REFUND

DISCLAIMER FOR EXCHANGES & RETURNS

  • All exchanges and refunds are handled on a case-by-case basis and are at SQUATWOLF's discretion. SQUATWOLF reserves the right to decline exchange and refund requests if they don't fall under the said criteria.
  • Promotional offers such as "buy 1 get 1 free" or "buy 1 get 1 at a percentage off" are exempt from refunds. However, exchanges for these offers will be offered following our standard terms.
  • Should a product be rejected for return at any stage, we will make two attempts to redeliver the product to the customer. In case the customer does not accept the delivery, the product will be forwarded for liquidation, and we won’t be able to entertain further delivery requests.
  • Any items mistakenly or incorrectly returned to us (items that do not belong to SQUATWOLF) remain the sender's responsibility. SQUATWOLF will not be liable to return the incorrect item(s) back to the customer.


Missing & Wrong Items Policy:

We apologize that your order has missing or wrong item(s). In this unlikely scenario, please contact our support team at [email protected] within 14 days of receiving the order.

Please share the following information with our Customer Support to help us in investigating the issue:

  • Your order number
  • The name of the item you didn’t receive (in case of missing item)
  • The picture of the wrong item you received versus what you ordered (in case of wrong item)

Our support team will review each case separately and communicate the necessary steps with you within 3 working days.

Please note that adherence to the specified time frame and the provision of appropriate evidence are essential for ensuring a fair resolution to any missing/wrong item inquiries.

RETURNS AND EXCHANGE POLICIES FOR RETAIL

Eligibility:

  • Returns and exchanges are accepted within 14 days of purchase. 
  • Items must be unused, unworn, unwashed, and undamaged with all original.
  • Underwear, masks, socks, bottles, and shakers cannot be exchanged or returned due to hygiene reasons.

Refund Process:

  • Refunds will be processed to the original payment method used for the purchase. 

Important Notes:

  • The original receipt must be presented for all returns and exchanges. 
  • Cross-channel refunds or exchanges are not allowed (i.e., items purchased online cannot be returned or exchanged in-store, and vice versa). 
  • All exchanges and refunds are subject to SquatWolf's discretion.