TRANSPARENT SHIPPING POLICY

  • We ship worldwide. Please allow 1-2 business days for orders to be processed. Tracking information is automatically sent to the email address you provide at checkout.
  • Please check your spam folder if you do not receive the tracking information within 1-2 business days.
  • Orders are processed and shipped 6 days a week (Monday – Saturday), except on UAE & International Public Holidays.
  • If you have requested a contactless delivery/pickup, SQUATWOLF will not be held accountable if the item is stolen. However, we can register the complaint with our courier partner accordingly.
  • An option for self-pick an order is always available, however, the courier company can hold a self-pickup request for up to 30 days. After 30 days if the package is not collected, the order will be marked completed & we will not be able to process returns.

We ship worldwide. Please allow 1-2 business days for orders to be processed. Tracking information is automatically sent to the email address you provide at checkout.

If you do not receive the tracking information within 1-2 business days, please check your spam folder.

You can track your order by clicking the link below.

https://squatwolf.aftership.com/

Or you can track your order with your courier by simply logging onto their website and typing in your tracking number.

ARAMEX

Website: >> CLICK HERE <<
Customer service: 600 544000

DHL

Website: >> CLICK HERE <<
Customer service: >> CLICK HERE <<

ELITE

Website: >> CLICK HERE <<

Customer service: +971-42205007

PAYMENT METHODS

CREDIT / DEBIT CARDS: We accept all VISA, MasterCard, American Express, Diners & Discover credit and debit cards.

All your card payments are processed through military-grade encrypted and PCI compliant payment processors like 2Checkout, BlueSnap, and PayTabs. We do not store any of your credit card information.

PAYPAL: PayPal allows you to make payments using a variety of methods including PayPal Cash or PayPal Cash Plus account balance, a bank account, PayPal Credit, debit or credit cards, and rewards balance.

You can choose any of the payment methods in your account with PayPal as your preferred payment method in the Payments section of your account settings. If you select a preferred payment method, it will be shown as the preferred payment method when you make a purchase online.

CASH ON DELIVERY: This payment method is only available in United Arab Emirates, Saudi Arabia, Oman, Bahrain, Kuwait, and Jordan.

The COD fee is as follows for UAE and other countries where it is available:

UAE: AED 20
Saudi Arabia: SAR 40
Qatar: QAR 40
Kuwait: KWD 4
Oman: OMR 4
Bahrain: BHD 4

Please have the exact amount available for the courier, it will save you time.

Select your preferred payment method on the checkout page to complete your order.

CUSTOM DUTIES & TAXES

Customs duties and handling charges vary from country to country and are usually implemented when the order reaches its destination country. We ship from Dubai and have listed down a few countries and their import fees based on our and customer experience.

United Arab Emirates:

  • No customs duties or taxes.

Saudi Arabia:

  • No customs duties or taxes.

Qatar / Kuwait / Oman / Bahrain:

  • No customs duties or taxes.

United States:

  • No customs duties or taxes on orders below USD 800.

United Kingdom:

  • No customs duties or taxes.
  • We deliver custom duties & taxes paid to the UK.

Australia:

  • No customs duties on orders below AUD 1000.

Europe:

  • No customs duties or taxes.
  • We deliver custom duties & taxes paid to the EU Countries.

Canada:

  • No customs duties or taxes.
  • We deliver custom duties & taxes paid to Canada.

Rest of the world:

For countries and regions not listed above, you may be susceptible to local taxes and import customs duties. Taxes and Custom Duties will be charged upon the package reaching the destination country. You as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs.

Unfortunately, SQUATWOLF has no control over customs and import tax and we can’t tell you exactly how much you will be charged as customs and import tax varies widely depending on the country you are situated in.

If you do not pay the fees, your package will be returned to SQUATWOLF and we will refund you the cost of the order excluding shipping, handling and any other customs charges.

For any further questions or clarifications, please contact us at support@squatwolf.com.

SQUATWOLF will not deal with or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

Happy Shopping!

xxx