TRANSPARENT SHIPPING POLICY

  • We ship worldwide. Please allow 1-2 business days for orders to be processed. Tracking information is automatically sent to the email address you provide at checkout.
  • Please check your spam folder if you do not receive the tracking information within 1-2 business days.
  • Orders are processed and shipped 6 days a week (Monday – Saturday), except on UAE & International Public Holidays.
  • If you have requested a contactless delivery/pickup, SQUATWOLF will not be held accountable if the item is stolen. However, we can register the complaint with our courier partner accordingly.
  • An option for self-pick an order is always available, however, the courier company can hold a self-pickup request for up to 30 days. After 30 days if the package is not collected, the order will be marked completed & we will not be able to process returns.

We ship worldwide. Please allow 1-2 business days for orders to be processed. Tracking information is automatically sent to the email address you provide at checkout.

If you do not receive the tracking information within 1-2 business days, please check your spam folder.

You can track your order by clicking the link below.

https://squatwolf.aftership.com/

Or you can track your order with your courier by simply logging onto their website and typing in your tracking number.

ARAMEX

Website: >> CLICK HERE <<
Customer service: 600 544000

DHL

Website: >> CLICK HERE <<
Customer service: >> CLICK HERE <<

ELITE

Website: >> CLICK HERE <<

Customer service: +971-42205007

PAYMENT METHODS

CREDIT / DEBIT CARDS: We accept all VISA, MasterCard, American Express, Diners & Discover credit and debit cards.

All your card payments are processed through military-grade encrypted and PCI compliant payment processors like 2Checkout, BlueSnap, and PayTabs. We do not store any of your credit card information.

PAYPAL: PayPal allows you to make payments using a variety of methods including PayPal Cash or PayPal Cash Plus account balance, a bank account, PayPal Credit, debit or credit cards, and rewards balance.

You can choose any of the payment methods in your account with PayPal as your preferred payment method in the Payments section of your account settings. If you select a preferred payment method, it will be shown as the preferred payment method when you make a purchase online.

CASH ON DELIVERY: This payment method is only available in United Arab Emirates, Saudi Arabia, Oman, Bahrain, Kuwait, and Jordan.

The COD fee is as follows for UAE and other countries where it is available:

UAE: AED 20
Saudi Arabia: SAR 40
Qatar: QAR 40
Kuwait: KWD 4
Oman: OMR 4
Bahrain: BHD 4

Please have the exact amount available for the courier, it will save you time.

Select your preferred payment method on the checkout page to complete your order.

CUSTOM DUTIES & TAXES

Customs duties and handling charges vary from country to country and are usually implemented when the order reaches its destination country. We ship from Dubai and have listed down a few countries and their import fees based on our and customer experience.

United Arab Emirates:

  • No customs duties or taxes.

Saudi Arabia:

  • No customs duties or taxes.

Qatar / Kuwait / Oman / Bahrain:

  • No customs duties or taxes.

United States:

  • No customs duties or taxes on orders below USD 800.

United Kingdom:

  • No customs duties or taxes.
  • We deliver custom duties & taxes paid to the UK.

Australia:

  • No customs duties on orders below AUD 1000.

Europe:

  • No customs duties or taxes.
  • We deliver custom duties & taxes paid to the EU Countries.

Canada:

  • No customs duties or taxes.
  • We deliver custom duties & taxes paid to Canada.

Rest of the world:

For countries and regions not listed above, you may be susceptible to local taxes and import customs duties. Taxes and Custom Duties will be charged upon the package reaching the destination country. You as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs.

Unfortunately, SQUATWOLF has no control over customs and import tax and we can’t tell you exactly how much you will be charged as customs and import tax varies widely depending on the country you are situated in.

If you do not pay the fees, your package will be returned to SQUATWOLF and we will refund you the cost of the order excluding shipping, handling and any other customs charges.

For any further questions or clarifications, please contact us at support@squatwolf.com.

SQUATWOLF will not deal with or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

Happy Shopping!

xxx

FREQUENTLY ASKED QUESTIONS

PACKVIP is a customer rewards program that offers elite services, gifts, experiences and discounts to our most loyal customers. The more you spend and engage with SQUATWOLF, the better your status, benefits and rewards!

Joining is easy! You can enrol in the PackVIP rewards program by making an account at squatwolf.com by providing your first and last name and email address. The program is free to join so once you enrol, you can start enjoying the benefits right away!

Your benefits and rewards as a PackVIP member depends on your PackVIP member status. Your benefits will grow as you achieve a higher status. Just for enrolling, all PackVIP members receive early access to sale, exclusive members’ discount and 10% discount on redemption of points. For a full list of benefits and rewards for all PackVIP member tiers, see the chart below or visit our VIP Pack rewards terms & conditions page for more information.

Your PackVIP status is based on how many points you earn in a calendar year. OMEGA: 0–2,999 Program Points DELTA: 3,000-6,999 Program Points BETA: 7,000-14,999 Program Points ALPHA: 15,000+ Program Points

There are several ways to earn points: 1. Make a purchase! Every dollar you spend on an eligible purchase (excluding amounts spent on tax) earns you 10 points.* $1=10 points. Similarly, AED 3.6 = 10 points SAR 3.7 = 10 points QAR 3.6 = 10 points KWD 0.3 = 10 points OMR 0.4 = 10 points BHD 0.4 = 10 points GBP 0.9 = 10 points EUR 1.0 = 10 points AUD 1.5 = 10 points 2. Create an account → earn 150 Points 3. Refer friends → earn 1000 points if you are at OMEGA or DELTA status, 1500 points if you are at BETA status and 2000 points if you are at ALPHA status. 4. Leave a review via email → 14 days after making a purchase you will receive an email to review the products you purchased. When you click the link in the email and write a review at squatwolf.com, you will earn 100 points. 5. Add a photo to your review → Adding a photo to your review gets you additional 50 points 6. Follow us on Instagram → earn 50 points (once per lifetime) 7. Follow us on Twitter → earn 50 points (once per lifetime) 8. Happy Birthday → earn 10 points by adding your birthday details.

Based on your status, you can redeem points as follows: Points Redemption Omega Delta Beta Alpha  10% discount 2000 2000 2000 2000  15% discount x 3000 3000 3000  20% discount x x 7000 7000  

Only if you do not make a purchase in an entire calendar year. For example, you earned 1500 points for making a purchase + other activities on 1st Jan 2022 and did not make another purchase till 31st Dec 2022, 1500 points will expire on 1st Jan 2023. We will notify you before your points are about to expire.

As you earn points you are moving up the tiers and you will maintain that tier for a period of 12 months even after redeeming your points. At the end of 12 months period your status is reevaluated based on your purchases. If you made enough purchases to maintain your current status, your status will not expire, if you didn’t not, then you will be moved down to the status that fits the best.

We encourage PackVIP members to use a single email address and single account for all transactions to ensure you receive points toward your PackVIP tier status.

At this time you can earn points for purchases made only at squatwolf.com. You cannot currently earn PackVIP points for any purchases made on a Partner’s online or retail store, or from any department store, specialty store, off-price retailer or any other wholesale retailer.

PackVIP points are added to your account immediately after the purchase. However, if you make a return within 14 days, as per the exchange/return policy, your points will be deducted accordingly.

You can refer as many friends as you like, there is no limit to it.

The referred customer must make a purchase and use the coupon code at checkout in order for the referral to be successful. You will earn points if the new customer's first order is equal to or over $120.

If your PackVIP account includes your birthday, and you are a Delta, Beta or Alpha member, you are eligible for an annual birthday reward. Omega members do not receive an annual birthday reward. Approximately two weeks before your birthday you will receive an email with a special birthday reward. Redemption instructions, as well as any other applicable terms and conditions, will be provided in the email. You can redeem your reward at squatwolf.com. Want to make sure you’re on the birthday list? Add your birthday information to your PackVIP birthday section in ways to earn points.

It will take up to 24 hours for your points to appear in your PackVIP account.

Please contact customer service at support@squatwolf.com