USE OF THE WEBSITE

Welcome to the SQUATWOLF.COM website (“Website”). By entering our Website, you agree to these terms and conditions (the “Terms”). Please review these carefully prior to making any purchases. By using this Website you agree to with these Terms.

SQUATWOLF.COM is an online service of (“Alpha E-commerce FZ LLC”) for the purpose of the sale of clothing items (“Product”).

In order to be able to make purchases through the Website, you will be requested to register. The information sought will allow SQUATWOLF.COM to handle your transaction efficiently and effectively.

As payment will be made online/cash on delivery (COD), it is important that you enter all the requested information accurately. This will ensure that there is no delay in the dispatch of your order. The information provided will be treated in the strictest confidence. We do not share any customer data to any third parties and all customer data is held on a secure server. For more details about Privacy at SQUATWOLF.COM, please read our Privacy Policy.

By making an offer to purchase merchandise, you authorise SQUATWOLF.com to perform credit checks and to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your payment card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your payment card, to obtain an initial payment card I.D.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

SQUATWOLF.COM may use the information you provide to conduct suitable anti-fraud reviews, the agency involved may keep a record of that information.

We reserve the right to restrict multiple quantities of a specific item being shipped to any one customer or postal address.

In case your personal information changes, please notify us by contacting Customer Care on the following email address support@squatwolf.com.

SQUATWOLF.COM may modify these Terms at our sole discretion. If you do not agree to the changes to these Terms, you should stop using this Website. By using this Website after any such change(s), you agree to comply with the Terms as changed. Any changes made after you have placed an order with us, will not affect that order, unless we are required to make the change by law.

SHOPPING AT SQUATWOLF.COM

When you make a purchase through the Website, you are offering to buy Product(s) for the price stated, subject to these Terms. All orders are subject to acceptance and availability.

PAYMENT

SQUATWOLF.COM offers customers various payment methods including cash on delivery, payment through credit card and debit card.

RETURNS AND EXCHANGES

If a customer is not happy with their purchase they may obtain an exchange within 14 calendar days of receipt of the goods.

CONTENT

SQUATWOLF.COM “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Website. SQUATWOLF.COM tries to ensure that the information on this Website is accurate and complete. SQUATWOLF.COM does not promise that SQUATWOLF.COM Content is accurate or error-free. SQUATWOLF.COM does not promise that the functional aspects of the Website or SQUATWOLF.COM Content will be error free or that this Website, SQUATWOLF.COM Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

By posting on any of our social media channels you agree to be solely responsible for the content of all information you contribute. You also grant to SQUATWOLF.COM the right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to 72 hours to be displayed but SQUATWOLF.COM does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please email support@squatwolf.com.

SQUATWOLF.COM reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people’s privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public; information you consider confidential should not be posted to this site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To quickly process your transactions.
To send periodic emails regarding your order or other products and services.

GENERAL

You acknowledge and agree that these Terms, together with SQUATWOLF.COM Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any Products from SQUATWOLF.COM, and supersede and govern all prior proposals, agreements, or other communications.

If any provision of these Terms is held to be illegal, invalid or unenforceable in whole or in part, then these Terms shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms by SQUATWOLF.COM shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms.

Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.

SQUATWOLF.COM reserves the right to change these Terms at any time and we encourage you to revisit these Terms periodically to ensure that you are at all times fully aware of our Terms. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms.

SQUATWOLF.COM reserves the right to refuse to supply Products to any person if they are in breach of any of the Terms of Use specified.

If you have any questions regarding these Terms, please send an email to support@squatwolf.com.

GOVERNING LAW

Your use of this Website and any purchase by you of any Product from SQUATWOLF.COM shall be governed by U.A.E law and you hereby submit to the exclusive jurisdiction of the U.A.E. courts. Please check back frequently to see any updates or changes to our Privacy Policy.

MISCELLANEOUS

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

United Arab of Emirates is our country of domicile.

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency).

CONTACTING US

Our Customer Care team is on-hand to answer questions about ordering, shipping, delivery, refunds, as well as receive general feedback about SQUATWOLF.COM. Please email us at support@squatwolf.com.

FREQUENTLY ASKED QUESTIONS

PACKVIP is a customer rewards program that offers elite services, gifts, experiences and discounts to our most loyal customers. The more you spend and engage with SQUATWOLF, the better your status, benefits and rewards!

Joining is easy! You can enrol in the PackVIP rewards program by making an account at squatwolf.com by providing your first and last name and email address. The program is free to join so once you enrol, you can start enjoying the benefits right away!

Your benefits and rewards as a PackVIP member depends on your PackVIP member status. Your benefits will grow as you achieve a higher status. Just for enrolling, all PackVIP members receive early access to sale, exclusive members’ discount and 10% discount on redemption of points. For a full list of benefits and rewards for all PackVIP member tiers, see the chart below or visit our VIP Pack rewards terms & conditions page for more information.

Your PackVIP status is based on how many points you earn in a calendar year. OMEGA: 0–2,999 Program Points DELTA: 3,000-6,999 Program Points BETA: 7,000-14,999 Program Points ALPHA: 15,000+ Program Points

There are several ways to earn points: 1. Make a purchase! Every dollar you spend on an eligible purchase (excluding amounts spent on tax) earns you 10 points.* $1=10 points. Similarly, AED 3.6 = 10 points SAR 3.7 = 10 points QAR 3.6 = 10 points KWD 0.3 = 10 points OMR 0.4 = 10 points BHD 0.4 = 10 points GBP 0.9 = 10 points EUR 1.0 = 10 points AUD 1.5 = 10 points 2. Create an account → earn 150 Points 3. Refer friends → earn 1000 points if you are at OMEGA or DELTA status, 1500 points if you are at BETA status and 2000 points if you are at ALPHA status. 4. Leave a review via email → 14 days after making a purchase you will receive an email to review the products you purchased. When you click the link in the email and write a review at squatwolf.com, you will earn 100 points. 5. Add a photo to your review → Adding a photo to your review gets you additional 50 points 6. Follow us on Instagram → earn 50 points (once per lifetime) 7. Follow us on Twitter → earn 50 points (once per lifetime) 8. Happy Birthday → earn 10 points by adding your birthday details.

Based on your status, you can redeem points as follows: Points Redemption Omega Delta Beta Alpha  10% discount 2000 2000 2000 2000  15% discount x 3000 3000 3000  20% discount x x 7000 7000  

Only if you do not make a purchase in an entire calendar year. For example, you earned 1500 points for making a purchase + other activities on 1st Jan 2022 and did not make another purchase till 31st Dec 2022, 1500 points will expire on 1st Jan 2023. We will notify you before your points are about to expire.

As you earn points you are moving up the tiers and you will maintain that tier for a period of 12 months even after redeeming your points. At the end of 12 months period your status is reevaluated based on your purchases. If you made enough purchases to maintain your current status, your status will not expire, if you didn’t not, then you will be moved down to the status that fits the best.

We encourage PackVIP members to use a single email address and single account for all transactions to ensure you receive points toward your PackVIP tier status.

At this time you can earn points for purchases made only at squatwolf.com. You cannot currently earn PackVIP points for any purchases made on a Partner’s online or retail store, or from any department store, specialty store, off-price retailer or any other wholesale retailer.

PackVIP points are added to your account immediately after the purchase. However, if you make a return within 14 days, as per the exchange/return policy, your points will be deducted accordingly.

You can refer as many friends as you like, there is no limit to it.

The referred customer must make a purchase and use the coupon code at checkout in order for the referral to be successful. You will earn points if the new customer's first order is equal to or over $120.

If your PackVIP account includes your birthday, and you are a Delta, Beta or Alpha member, you are eligible for an annual birthday reward. Omega members do not receive an annual birthday reward. Approximately two weeks before your birthday you will receive an email with a special birthday reward. Redemption instructions, as well as any other applicable terms and conditions, will be provided in the email. You can redeem your reward at squatwolf.com. Want to make sure you’re on the birthday list? Add your birthday information to your PackVIP birthday section in ways to earn points.

It will take up to 24 hours for your points to appear in your PackVIP account.

Please contact customer service at support@squatwolf.com