Frequently Asked Questions

What is PackVIP?

PACKVIP is a customer rewards program that offers elite services, gifts, experiences and discounts to our most loyal customers. The more you spend and engage with SQUATWOLF, the better your status, benefits and rewards!

How can I join?

Joining is easy! You can enrol in the PackVIP rewards program by making an account at squatwolf.com by providing your first and last name and email address. The program is free to join so once you enrol, you can start enjoying the benefits right away!

As a Pack VIP rewards member, what benefits do I get?

Your benefits and rewards as a PackVIP member depends on your PackVIP member status. Your benefits will grow as you achieve a higher status. Just for enrolling, all PackVIP members receive early access to sale, exclusive members’ discount and 10% discount on redemption of points. For a full list of benefits and rewards for all PackVIP member tiers, see the chart below or visit our PackVIP rewards terms & conditions page for more information.

As a PackVIP rewards member, what benefits do I get?

Your benefits and rewards as a PackVIP member depends on your PackVIP member status. Your benefits will grow as you achieve a higher status. Just for enrolling, all PackVIP members receive early access to sale, exclusive members’ discount and 10% discount on redemption of points. For a full list of benefits and rewards for all PackVIP member tiers, see the chart below or visit our VIP Pack rewards terms & conditions page for more information.

 

More FAQs

How do I determine my PackVIP status?

Your PackVIP status is based on how many points you earn in a calendar year.

  • OMEGA: 0–2,999 Program Points
  • DELTA: 3,000-6,999 Program Points
  • BETA: 7,000-14,999 Program Points
  • ALPHA: 15,000+ Program Points

How do I earn points?

There are several ways to earn points:

1. Make a purchase! Every dollar you spend on an eligible purchase (excluding amounts spent on tax) earns you 10 points.* $1=10 points. Similarly,

  • AED 3.6 = 10 points
  • SAR 3.7 = 10 points
  • QAR 3.6 = 10 points
  • KWD 0.3 = 10 points
  • OMR 0.4 = 10 points
  • BHD 0.4 = 10 points
  • GBP 0.9 = 10 points
  • EUR 1.0 = 10 points
  • AUD 1.5 = 10 points

2. Create an account → earn 150 Points

3. Refer friends → earn 1000 points if you are at OMEGA or DELTA status, 1500 points if you are at BETA status and 2000 points if you are at ALPHA status.

4. Leave a review via email → 14 days after making a purchase you will receive an email to review the products you purchased. When you click the link in the email and write a review at squatwolf.com, you will earn 100 points.

5. Add a photo to your review → Adding a photo to your review gets you additional 50 points

6. Follow us on Instagram → earn 50 points (once per lifetime)

7. Follow us on Twitter → earn 50 points (once per lifetime)

8. Happy Birthday → earn 10 points by adding your birthday details.

How do I redeem points?

Based on your status, you can redeem points as follows:

Points Redemption

Omega

Delta

Beta

Alpha

10% discount

2000

2000

2000

2000

15% discount

x

3000

3000

3000

20% discount

x

x

7000

7000

 

Do my points expire?

Only if you do not make a purchase in an entire calendar year.

For example, you earned 1500 points for making a purchase + other activities on 1st Jan 2022 and did not make another purchase till 31st Dec 2022, 1500 points will expire on 1st Jan 2023. We will notify you before your points are about to expire.

Does my status/tier expire?

As you earn points you are moving up the tiers and you will maintain that tier for a period of 12 months even after redeeming your points. At the end of 12 months period your status is reevaluated based on your purchases. If you made enough purchases to maintain your current status, your status will not expire, if you didn’t not, then you will be moved down to the status that fits the best.

Can I combine my points from multiple accounts?

We encourage PackVIP members to use a single email address and single account for all transactions to ensure you receive points toward your PackVIP tier status.

Can I earn points from buying SQUATWOLF products from other online or retail store?

At this time you can earn points for purchases made only at squatwolf.com. You cannot currently earn PackVIP points for any purchases made on a Partner’s online or retail store, or from any department store, specialty store, off-price retailer or any other wholesale retailer.

What happens when I make a return?

PackVIP points are added to your account immediately after the purchase. However, if you make a return within 14 days, as per the exchange/return policy, your points will be deducted accordingly.

How many times can I ‘refer a friend’?

You can refer as many friends as you like, there is no limit to it.

Why did I not receive anything for my referral?

The referred customer must make a purchase and use the coupon code at checkout in order for the referral to be successful. You will earn points if the new customer's first order is equal to or over $120.

How do I receive my birthday reward?

If your PackVIP account includes your birthday, and you are a Delta, Beta or Alpha member, you are eligible for an annual birthday reward. Omega members do not receive an annual birthday reward. Approximately two weeks before your birthday you will receive an email with a special birthday reward. Redemption instructions, as well as any other applicable terms and conditions, will be provided in the email. You can redeem your reward at squatwolf.com.

Want to make sure you’re on the birthday list? Add your birthday information to your PackVIP birthday section in ways to earn points.

How long until new purchases get added to my account?

It will take up to 24 hours for your points to appear in your PackVIP account.

What if I have more questions?

Please contact customer service at support@squatwolf.com