EXCHANGE POLICY

In order to provide you a hassle-free shopping experience you can return your items absolutely free for Store Credit. You can then use your store credit to purchase new items.

If you place an order and you are not satisfied by the products received, you can return your items free of charge. Please make sure the following return policy guidelines are met:

  • Exchanges/returns are eligible within 14 days after receiving the package. (This means once you receive your order you have 14 days to file an exchange/return)
  • Products are eligible for return only if they are unused, unworn, unwashed, undamaged, with all their labels and tags completely intact and in original packaging.
  • We DO NOT accept returns on masks, and socks, due to health and hygiene reasons.
  • Please use a Standard Shipping Pouch or Flyer with a weight limit of 2 kgs and 40×30 cm size dimensions for returning the items.
  1. Once the exchange request is received and approved, we will send you a prepaid/free shipping label to return the items within 2-3 days.
  2. After the return items are received in the warehouse, they will go through a rigorous quality check which might take up to 14 working days.
  3. Once the items pass the quality check, we will issue you a store credit, The Store credit is valid for 12 months from the date of issuance.
  4. You may either use the store credit coupon to order the size that suits you or you can order another item of your choice by paying the difference, if any.
  5. The items you will purchase with the store credit might be subject to shipping fees at the checkout depending on your order value. Click here to read our shipping policy.
  6. Except during Black Friday Sale or Birthday Sale, all discounts 20% and above are final sale. If you have any size questions, you can check our size guide page by clicking here for men and clicking here for women. You can also reach out to our customer service team for guidance.

General Conditions Applicable To All Returns

SQUATWOLF shall reserve the right to return a product to the customer if the product returned does not meet any of its guidelines or conditions.

The customer shall not be entitled to an exchange or refund if the product is not eligible for return.

In the case a product is declined for a return request at any stage, we will make two (2) attempts to deliver the product back to the customer. If the customer does accept the shipment, the package will be sent for liquidation and the customer will not be able to request for the delivery of the product again.

Anything accidentally or incorrectly returned our way (Item that does not belong to SQUATWOLF) will be the responsibility of the sender, not SQUATWOLF. We’ll always do our very best to help out in returning incorrect package but offer no guarantee.

If you exchange/return meets the above criteria only then the return process will proceed.

Please visit the following link and submit your exchange request: https://squatwolf.returnscenter.com/

REFUNDS POLICY

  1. Exchanges/returns are eligible within 14 days after receiving the package. (This means once you receive your order you have 14 days to file an exchange/return)
  2. We DO NOT accept returns on masks, and socks, due to health and hygiene reasons, sorry.
  3. We have tried our best to make our return process absolutely hassle-free and smooth for you. Once the return request is received and accepted, we will send you a discounted and trackable prepaid return shipping label to return the items to our warehouses around the world.
  4. To avoid any inconvenience of dropping of the return to courier company, we will also send a courier person to your pickup address for collection. Just keep your return items packed and ready for collection with the return label and invoice attached to the package.
  5. Return shipping labels are free for United Arab Emirates, USD 10 for USA, EUR 15 for Europe, GBP 15 for UK, SAR 25 for KSA and USD 15 or equivalent for rest of the world.
  6. After the return items are received in the warehouse, they will go through a rigorous quality check which might take up to 14 days
  7. If you are returning a product, we will refund you the price of the original order excluding the return shipping label fee (as detailed above) within 5 business days after we receive the product in a proper condition at our warehouse.
  8. We reserve the right to return any item that does not comply with our return policy.
  9. Cash-on-delivery orders are not eligible for refunds, hence a store credit of equal value will be sent out instead.
  10. Except during Black Friday or Birthday Sale, all discounts 20% and above are final sale. If you have any size questions, you can check our size guide page by clicking here for men and clicking here for women. You can also reach out to our customer service team for guidance.

If you refund meets the above criteria only then proceed with the return process. Please visit the following link and submit your refund request. https://squatwolf.typeform.com/to/QNEJ5a

If you have any issues in submitting a refund please submit your request on support@squatwolf.com and we would be happy to help.

Feel free to contact us here if you have any questions. Happy shopping 😊

FREQUENTLY ASKED QUESTIONS

PACKVIP is a customer rewards program that offers elite services, gifts, experiences and discounts to our most loyal customers. The more you spend and engage with SQUATWOLF, the better your status, benefits and rewards!

Joining is easy! You can enrol in the PackVIP rewards program by making an account at squatwolf.com by providing your first and last name and email address. The program is free to join so once you enrol, you can start enjoying the benefits right away!

Your benefits and rewards as a PackVIP member depends on your PackVIP member status. Your benefits will grow as you achieve a higher status. Just for enrolling, all PackVIP members receive early access to sale, exclusive members’ discount and 10% discount on redemption of points. For a full list of benefits and rewards for all PackVIP member tiers, see the chart below or visit our VIP Pack rewards terms & conditions page for more information.

Your PackVIP status is based on how many points you earn in a calendar year. OMEGA: 0–2,999 Program Points DELTA: 3,000-6,999 Program Points BETA: 7,000-14,999 Program Points ALPHA: 15,000+ Program Points

There are several ways to earn points: 1. Make a purchase! Every dollar you spend on an eligible purchase (excluding amounts spent on tax) earns you 10 points.* $1=10 points. Similarly, AED 3.6 = 10 points SAR 3.7 = 10 points QAR 3.6 = 10 points KWD 0.3 = 10 points OMR 0.4 = 10 points BHD 0.4 = 10 points GBP 0.9 = 10 points EUR 1.0 = 10 points AUD 1.5 = 10 points 2. Create an account → earn 150 Points 3. Refer friends → earn 1000 points if you are at OMEGA or DELTA status, 1500 points if you are at BETA status and 2000 points if you are at ALPHA status. 4. Leave a review via email → 14 days after making a purchase you will receive an email to review the products you purchased. When you click the link in the email and write a review at squatwolf.com, you will earn 100 points. 5. Add a photo to your review → Adding a photo to your review gets you additional 50 points 6. Follow us on Instagram → earn 50 points (once per lifetime) 7. Follow us on Twitter → earn 50 points (once per lifetime) 8. Happy Birthday → earn 10 points by adding your birthday details.

Based on your status, you can redeem points as follows: Points Redemption Omega Delta Beta Alpha  10% discount 2000 2000 2000 2000  15% discount x 3000 3000 3000  20% discount x x 7000 7000  

Only if you do not make a purchase in an entire calendar year. For example, you earned 1500 points for making a purchase + other activities on 1st Jan 2022 and did not make another purchase till 31st Dec 2022, 1500 points will expire on 1st Jan 2023. We will notify you before your points are about to expire.

As you earn points you are moving up the tiers and you will maintain that tier for a period of 12 months even after redeeming your points. At the end of 12 months period your status is reevaluated based on your purchases. If you made enough purchases to maintain your current status, your status will not expire, if you didn’t not, then you will be moved down to the status that fits the best.

We encourage PackVIP members to use a single email address and single account for all transactions to ensure you receive points toward your PackVIP tier status.

At this time you can earn points for purchases made only at squatwolf.com. You cannot currently earn PackVIP points for any purchases made on a Partner’s online or retail store, or from any department store, specialty store, off-price retailer or any other wholesale retailer.

PackVIP points are added to your account immediately after the purchase. However, if you make a return within 14 days, as per the exchange/return policy, your points will be deducted accordingly.

You can refer as many friends as you like, there is no limit to it.

The referred customer must make a purchase and use the coupon code at checkout in order for the referral to be successful. You will earn points if the new customer's first order is equal to or over $120.

If your PackVIP account includes your birthday, and you are a Delta, Beta or Alpha member, you are eligible for an annual birthday reward. Omega members do not receive an annual birthday reward. Approximately two weeks before your birthday you will receive an email with a special birthday reward. Redemption instructions, as well as any other applicable terms and conditions, will be provided in the email. You can redeem your reward at squatwolf.com. Want to make sure you’re on the birthday list? Add your birthday information to your PackVIP birthday section in ways to earn points.

It will take up to 24 hours for your points to appear in your PackVIP account.

Please contact customer service at support@squatwolf.com