A Premium Return Experience
Something wrong with your order? Start our hassle-free return process.
Have you read our Exchange Policy?
EXCHANGE POLICY
- We're pleased to accept returns & exchange requests within 14 days of your package's arrival.
- The items must remain unused, unworn, unwashed, and undamaged, with all original labels and tags intact.
- Due to hygiene reasons, underwear, masks, socks, bottles, and shakers cannot be exchanged or returned.
- The returns parcel must contain the return label and invoice. Not adhering to this guideline will result in process delays and rejection.
- Exchanges occur in the form of Store Credit, which is issued against the full price of the returned item.
- If sale items are exchanged after conclusion of the sale event, the Store Credit issued will be equal to the current (or original) retail price of the item.
- Store credit issued against the exchange request is valid for 12 months after the date of issuance.
- Items purchased against Store Credit might be subject to shipping fee at checkout, depending on the order value of the new purchase. Please refer to our shipping policy for more information on shipping fees and free shipping thresholds.
- It is the customer’s responsibility to ensure that the returned item match the exchange request. Any discrepancy between the exchange request and returned item will result in rejection of the exchange request.
- Any item(s) purchased through Store Credit (against an exchange request) cannot be exchanged again.
The following conditions should be met to qualify for exchanges:
Not Happy With Your Fit?
Start an exchange
Before you start an exchange, make sure you have read our exchange policy.
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STEP 1START AN EXCHANGEPress the button below to get started with your premium exchange.
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STEP 2Free Return LabelDownload your pre-paid return label and invoice from the e-mail confirmation link.
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STEP 3Pickup From Your DoorstepPackage your items and keep them ready for our premium pick up service.
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STEP 4Get Your Store CreditAfter we receive your items and do a quality check, we will issue your store credit via email.
If you require further assistance please contact customer success team. We are also happy to assist you on Live Chat from 9 AM to 6 PM Dubai Time (GST), Monday to Friday.
Exchange Policy
Read Our Exchange Policy
-
We're pleased to accept returns & exchange requests within 14 days of your package's arrival.
- The items must remain unused, unworn, unwashed, and undamaged, with all original labels and tags intact.
- Due to hygiene reasons, underwear, masks, socks, bottles, and shakers cannot be exchanged or returned.
- The returns parcel must contain the return label and invoice. Not adhering to this guideline will result in process delays and rejection.
- Exchanges occur in the form of Store Credit, which is issued against the full price of the returned item.
- If sale items are exchanged after conclusion of the sale event, the Store Credit issued will be equal to the current (or original) retail price of the item.
- Store credit issued against the exchange request is valid for 12 months after the date of issuance.
- Items purchased against Store Credit might be subject to shipping fee at checkout, depending on the order value of the new purchase. Please refer to our shipping policy for more information on shipping fees and free shipping thresholds.
- It is the customer’s responsibility to ensure that the returned item match the exchange request. Any discrepancy between the exchange request and returned item will result in rejection of the exchange request.
- Any item(s) purchased through Store Credit (against an exchange request) cannot be exchanged again.
- A return request can only be created once per order.
The following conditions should be met to qualify for exchanges:
Have you read our Refund Policy?
REFUND POLICY
- We're pleased to accept returns & exchange requests within 14 days of your package's arrival.
- The items must remain unused, unworn, unwashed, and undamaged, with all original labels and tags intact.
- Due to hygiene reasons, underwear, masks, socks, bottles, and shakers cannot be exchanged or returned.
- The returns parcel must contain the return label and invoice. Not adhering to this guideline will result in process delays and rejection.
- Cash on delivery payments are refunded as Store Credit.
- Once store credit is issued against an order, a refund cannot be processed against the same order.
- Refunds of orders placed through Tabby and Klarna are also subject to payment processor’s terms and conditions.
- Original delivery charges are not included in the refunded amount.
- United Arab Emirates: FREE
- United States: USD 10
- Europe: EUR 15
- United Kingdom: GBP 15
- Rest of the World: USD 15 It is the customer’s responsibility to ensure that the returned item match the return request. Any discrepancy between the return request and returned item will result in REJECTION of the exchange request.
The following conditions should be met to qualify for refunds:
Refunds will be processed to the original payment method used to place the order, except:
A restock fee is applicable to all refunds, details are as follows:
Not what you had in mind?
Start a refund
Before you start a refund, make sure you have read our refund policy.
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STEP 1START A REFUNDPress the button below to get started with your premium refund.
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STEP 2Return LabelDownload your return label and invoice from the e-mail confirmation link. Note: Return labels are free for UAE only.
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STEP 3Pickup From Your DoorstepPackage your items and keep them ready for our premium pick up service.
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STEP 4Get Your RefundAfter we receive your items and do a quality check, we will issue your refund back to the original payment method.
If you require further assistance please contact customer success team. We are also happy to assist you on Live Chat from 9 AM to 6 PM Dubai Time (GST), Monday to Friday.
Refund Policy
Read Our Refund Policy
- We're pleased to accept returns & exchange requests within 14 days of your package's arrival.
- The items must remain unused, unworn, unwashed, and undamaged, with all original labels and tags intact.
- Due to hygiene reasons, underwear, masks, socks, bottles, and shakers cannot be exchanged or returned.
- The returns parcel must contain the return label and invoice. Not adhering to this guideline will result in process delays and rejection.
- A return request can only be created once per order.
- Cash on delivery payments are refunded as Store Credit.
- Once store credit is issued against an order, a refund cannot be processed against the same order.
- Refunds of orders placed through Tabby and Klarna are also subject to payment processor’s terms and conditions.
- Original delivery charges are not included in the refunded amount.
- United Arab Emirates: FREE
- United States: USD 10
- Europe: EUR 15
- United Kingdom: GBP 15
- Rest of the World: USD 15 It is the customer’s responsibility to ensure that the returned item match the return request. Any discrepancy between the return request and returned item will result in REJECTION of the exchange request.
The following conditions should be met to qualify for refunds:
Refunds will be processed to the original payment method used to place the order, except:
A restock fee is applicable to all refunds, details are as follows:
Disclaimer for Exchanges & Refunds
Read Our Refund Policy
- All exchanges and refunds are handled on a case-by-case basis and are at SQUATWOLF's discretion. SQUATWOLF reserves the right to decline exchange and refund requests if they don't fall under the said criteria.
- Promotional offers such as "buy 1 get 1 free" or "buy 1 get 1 at a percentage off" are exempt from refunds. However, exchanges for these offers will be offered following our standard terms.
- Should a product be rejected for return at any stage, we will make two attempts to redeliver the product to the customer. In case the customer does not accept the delivery, the product will be forwarded for liquidation, and we won’t be able to entertain further delivery requests.
- Any items mistakenly or incorrectly returned to us (items that do not belong to SQUATWOLF) remain the sender's responsibility. SQUATWOLF will not be liable to return the incorrect item(s) back to the customer.
- Your order number
- The name of the item you didn’t receive (in case of missing item)
- The picture of the wrong item you received versus what you ordered (in case of wrong item) Our support team will review each case separately and communicate the necessary steps with you within 3 working days.
Missing & Wrong Items Policy:
We apologize that your order has missing or wrong item(s). In this unlikely scenario, please contact our support team at support@squatwolf.com within 14 days of receiving the order.
Please share the following information with our Customer Support to help us in investigating the issue:
Please note that adherence to the specified time frame and the provision of appropriate evidence are essential for ensuring a fair resolution to any missing/wrong item inquiries.