In order to provide you the hassle-free shopping experience you can return your items free of charge for Store Credit or Refunds.
STORE CREDIT FOR EXCHANGES
- If you place an order and you are not satisfied by the products received, you can return your items free of charge. Please make sure following return policy guidelines are met:
- Items are packaged back in original packaging with labels and tags on.
- Items must be unworn & unwashed (no distinct odors, blemishes, signs of wear etc.)
- We cannot accept returns on underwear or socks for hygiene reasons.
- Please use a Standard Shipping Pouch or Flyer with weight limit of 2 kg and size (40×30 cm) for returning the items.
- Please visit the following link and submit your exchange request: https://squatwolf.returnscenter.com/
- Once the exchange request is received and accepted, we will send you a prepaid/free shipping label to return the items.
- After the return items are received in the warehouse and pass the quality check, we will issue you a store credit to shop another item of the same value from our web store.
- You may either use the store credit coupon to order the size that suits you or to order another item of your choice by paying the difference, if any.
- Store Credit is valid for 12 months from the date of issue.
- The items you will purchase with the store credit might be subject to the shipping fee on the checkout depending on your order value. Click here to read our shipping policy.
- ALL DISCOUNTS 25% AND ABOVE ARE FINAL SALE. Please keep this in mind when choosing sizes and products. If you have any size questions, you can check our size guide page by clicking here for men and clicking here for women. You can also reach out to our customer service team for guidance.
- Only first return label of any item is free, to get a 2nd replacement for the same order, additional shipping fee will be charged. Contact us for more information on this.
- You can request for a refund to your original mode of payment by submitting your request on the following link: https://squatwolf.typeform.com/to/QNEJ5a
- Once the return request is received and accepted, we will send you a prepaid/free shipping label to return the items.
- If you are returning a product, we will refund you the price of the original order excluding the original shipping fee within 7-14 business days after we receive the product in returnable condition at our warehouse.
- We reserve the right to return any item that does not comply with our return policy.
- Cash-on-delivery orders are not eligible for refunds; a store credit of equal value will be reserved instead.
Feel free to contact us here if you have any questions. Happy shopping 🙂