EXCHANGES

In order to provide you the hassle-free shopping experience. We offer free exchanges.

For International Customers: This means that if you place an order and you are not satisfied by the products received, you can exchange your item free of charge – we cover the return shipping fees and you can shop another item of the same value from our website.

Cash-on-delivery orders are not eligible for refunds, a store credit of equal value will be reserved instead. This will give you the opportunity to choose the size that suits you or to order another item of your choice.

How to request exchange: Within 7 days of receiving your order, you need to send an email at support@squatwolf.com with your order number, mentioning the items you wish to exchange.

Please make sure following exchange policy guidelines are met:

  • Items are packaged back in original packaging with labels and tags on.
  • Items must be unworn & unwashed (no distinct odors, blemishes, signs of wear etc.)
  • We cannot accept exchange on underwear or socks for hygiene reasons.

Exchanges for items on Sale: We will be offering exchanges for items on sale, however, there will be additional fee charge for them. Sale items exchange will be charged as per the policy below:

  • UAE: AED 20
  • GCC: SAR 35 / KWD 3.5 / BHD 3.5 / OMR / 3.5
  • Rest of the world: USD 25

If the exchange item value is higher; difference needs to be paid in addition to above through paypal or cash on delivery.

Different Color / Product Exchange: Only exchange to a different size is free, to get a replacement in a different color or different item, additional amount will be charged; Exchanges within UAE are 35 AED and 25 USD for rest of the world.

Multiple Exchange: Only first exchange of any item is free, to get a 2nd replacement for the same order, additional amount will be charged; Cost of exchanges are AED 20 for UAE / SAR 35 for KSA / KWD 3 for Kuwait / BHD 3.5 for Bahrain / OMR 3.5 for Oman and 25 USD for rest of the world.

RETURNS

SQUAT WOLF aims to give you the ultimate shopping experience. If for any reason you are not satisfied and would like to return your purchase, please email us at support@squatwolf.com with following details:

  • Your 5 or 6 Digit SQUAT WOLF Order Number.
  • Reason of return or refund.

Please make sure following return policy guidelines are met:

  • Items are packaged back in original packaging with labels and tags on.
  • Items must be unworn & unwashed (no distinct odors, blemishes, signs of wear etc.)
  • We cannot accept returns on underwear or socks for hygiene reasons.

The first exchange and return on a single order is free, and to provide you with the best in class shopping experience, we will cover the cost of shipping the return items and once the returns are received we will send you the exchanges. For multiple exchanges of the same order, shipping label and cost of sending back the shipment again will have to be covered by the customer.

If you would like to return any of your purchases then please follow the instructions below:

  1. For GCC: Send an email to support@squatwolf.com within 7 days of receiving your order. We will contact our shipping partners to organize a free collection from you.
  2. For International Orders: Send an email to support@squatwolf.com within 7 days of receiving your order. We will send you a prepaid shipping label to dispatch the return items. Please send us an email once the items have been dispatched.
  3. We will issue you the refund once the items are received in our Warehouse and they meet the returns policy guidelines.

Sale Item Returns: Unfortunately, we will not be able to offer returns for items bought on SALE and provide refund for them.

REFUND METHOD

Refunds will be done only through the Original Mode of Payment

Cash On Delivery Orders: Cash-on-delivery orders are not eligible for refunds, a store credit of equal value will be reserved instead.

Online Paid Orders: Online paid orders will be refunded to the original debit/credit card used to make the transaction.

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Happy Shopping 🙂