1. How do I view what’s in my shopping cart?
To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the quantity you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” checkbox to the left of that item and then updating your cart with the “Update cart” link.
2. How do I add items to my cart?
Choose the product from the category page and you will be taken to the product page, choose the color, size and quantity and then click on “ADD TO SHOPPING BAG” and the product will be added in the cart. If you wish to checkout, click on the cart button on the right hand corner and proceed to checkout or you can continue shopping.
3. How do I remove items from my cart?
You can delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the “Update cart” link.
4. How do I change the quantity of a particular item in my cart?
First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart, as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the box that appears under the “Qty” header for this item and type in the quantity desired, then click the “Update cart” link. Once you do this, the quantity and associated amount will automatically change and reflect the correct amounts for both the quantity and the cost.
5. What are your payment options?
We accept four types of major credit cards (Mastercard, Visa, American Express, PayPal, and Discover),
6. How do I use promotion code?
On the checkout page on the top below the header click on “HAVE A COUPON?” and enter the coupon number to avail the discount.
7. I would like to change my order. What should I do?
If the order has been placed and you would like to change the order please, contact us at firstname.lastname@example.org
8. Who do I contact if I need other help?
You can always write us at email@example.com or reach us on our Instagram (@squat_wolf) Facebook (facbook.com/squatwolf).
9. What if I order something and it is out of stock?
Unfortunately due to popular demand some items do sell out quickly online – if you see something online that you have to have, be sure to snap it up quickly! If you do happen to miss out, contact us at firstname.lastname@example.org and we will let you know if the item will come available again. Once we get a shipment of new stock and it becomes available for purchase, you will be sent an email informing you of the available new stock.
10. What shipping provider do you use?
Our shipping partner is Aramex.
11. Can I get a refund for my shipping costs when exchanging an item?
We offer free exchanges and returns on GCC order, for rest of the world, the customer has to pay for the returns and once the returns are received we will send you the exchanges.
12. Where can I find sizing information?
13. Do you offer bulk discounts?
For bulk discounts, please contact us at email@example.com
14. I sent you an email an hour ago and I have not heard back yet!!
We can’t wait to get in touch with you and will be more than happy to assist you, please bear with us as we receive high volume of emails and orders. We will get back to your query as soon as possible.
15. How secure are my credit card details?
All credit card transactions on the website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. These details will be fully encrypted and only used to process card transactions which you have initiated.
Wait I have more questions you haven’t covered!!
We will gladly answer any additional questions or queries by emailing us at firstname.lastname@example.org with your question and we will get back to you as soon as possible.