1. Delivery Info

A. What are the shipping times and charges?

Shipping times are as follows:

UAE: 2-3 days
Middle East: 4-5 days
USA, UK, Europe & other international markets: 4-8 days

*Middle East: Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, Jordan, Lebanon, Egypt.

Shipping Charges are as follows:

UAE: Free Delivery for orders more than AED 200, else shipping charges are AED 10
Middle East: Free Delivery for orders more than SAR 200, QAR 200, KWD 20, BHD 20, OMR 20 or USD 55, else shipping charges are SAR 30, QAR 30, KWD 3, BHD 3, OMR 3 or USD 8.
International: Free Shipping on orders above USD 150 or else the shipping charges are USD 15.

B. What time can I expect my order delivery?

Delivery times are usually between 7 am to 9 pm, local time. However, it can vary according to the country and the courier service.

C. What if no one is home during delivery? Do I need to sign for receiving?

We understand that you may not be available to receive your package. A signature is not always required for the parcel. If you have paid online, our delivery team can deliver your parcel to anyone available at the address. If the order is Cash on Delivery(CoD), please instruct the receiving person to hand the CoD amount to the delivery guy.

You can always track your package with the tracking code from the courier company. If you cannot track your parcel then email us at support@squatwolf.com, and we will track down your parcel.

D. Do you ship in my country?

We deliver orders worldwide in over 200 countries.

E. Will I be charged customs and import duties?

Squat Wolf does not control any customs charges or import duties which are applied on your package by your local customs. Squat Wolf cannot be held responsible for any outstanding customs charges or import duties. These charges are not included in the price of your package from Squat Wolf. We cannot tell what these costs will be as they vary from country to country.
In case you refuse to accept the delivery, the courier service will return your package back to Squat Wolf facility. In this case, you will be refunded your order amount, excluding the shipping charges.

F. Do you order to PO Box Addresses?

Unfortunately, we don’t deliver on PO Box addresses. You can provide us with residential or commercial addresses.

2. My Order Info

A. Where is my order?

Once your order is placed and processed, you would receive an email confirmation which includes all the relevant details regarding your order. Please know the shipping times for your order.

If your order did not arrive within the shipping time, then email us at support@squatwolf.com, or go to squatwolf.com and message chat support.

B. Can I track my order?

Yes, you can track your order once the order is dispatched from Squat Wolf facility. Get the tracking number by either emailing us at support@squatwolf.com or get customer chat support at www.squatwolf.com

C. I entered wrong item/shipping address, what should I do?

If you have entered the wrong item/size, or even a wrong shipping address in your checkout, and the order is already placed, contact our staff within 12 hours at support@squatwolf.com, with all your relevant details, so that our team can promptly resolve the issue.

If, for whatever reason, you have failed to notify our team within 12 hours of placing your order:

Incorrect address: Still notify us, we will do our best to change the delivery address if the order hasn’t been delivered already. Or contact the address where you have sent the address. Only they will be able to return the package to you.
Incorrect item: You will have to wait till you receive your items and then return it to us.

In both cases, we are not responsible for the delivery charges if you incurred any.

D. Why was my order cancelled?

Our items sell out extremely fast due to such high demand and on occasion, an item you have ordered can suddenly become unavailable. These cases are extremely rare but can happen from time to time.

If the item you order does sell out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains multiple items, we will dispatch the rest of your order and refund the out of stock item.

E. How can I pay for my order?

We accept payment for your order from the following cards: Visa, Visa Debit, MasterCard and American Express.

We offer free Cash on Delivery (CoD) in UAE. Since, CoD is costly outside UAE, we charge USD 5 or equivalent for cash on deliveries in Middle East.

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F. I received the wrong/faulty item or an incomplete order. What can I do?

In a rare case that you have received a wrong/faulty item or an incomplete order, please contact our friendly staff at support@squatwolf.com and outline that you’re reporting a FAULTY item in the subject of your email. We will arrange a free collection from you with Aramex or any other courier service, depending on the location. We will need the following details from you in order to proceed with replacing your faulty item:

• Your Order ID number
• Pictures evidence of the faulty item
• Description of the issues you have with the faulty item
• Any relevant contact information

G. I think my order is misplaced. What can I do?

If you believe your order is misplaced during delivery. Email us immediately at support@squatwolf.com

H. I just placed my order. How can I cancel it?

Email us at support@squatwolf.com within 12 hours of order placed. If you fail to email us, wait for the order to arrive. Once delivered, send it back to us within 7 days. As our facility receives your returned package, we will refund your order. Please note that customer maybe the bearer of delivery charges, depending on the location. Also note, the package is unopened as you planned to cancel the order.

3. Returns & Exchanges

A. How do I return the product if I don’t like it?

If for any reason you are not satisfied with your purchases, email us at support@squatwolf.com. Items must be sent back to us in the original condition with all tags within 7 days of receiving your order.
If there is something wrong with the product or the order itself, Squat Wolf will arrange a free return or exchange.

B. How can I exchange the order for incorrect size, color or item itself?

If for any reason you are not satisfied with the product color or size and want to exchange, please make sure you email us at support@squatwolf.com. Items must be sent back to us in the original condition with all tags within 7 days of receiving your order.
Squat Wolf wants its customer to have a smooth shopping experience. We offer free exchanges for our customers for wrong sizes or faulty product.

4. Payments

A. How do I pay for the order if I don’t have a credit card?

Squat Wolf offers Cash on Delivery (CoD) across UAE, and Middle East.

B. How do I know if the order is successfully placed?

Once you have placed an order, you will receive an email confirmation listing all the relevant details of the transaction. Please make sure to check your spam folder as well.

C. When do you charge the credit card?

Your card will be charged immediately when you place an order. Please make sure you have enough limit on your credit card, else the transaction would decline.

D. Is ordering online safe?

We accept online payments through one of the most secured and encrypted payment platform, PayTabs. Plus, the entire Squat Wolf website is SSL Encrypted, so all your information, including the credit card details are absolutely safe.

E. What currency exchange rates you offer?

International standard exchange rates apply at the time of the payment.

5. Promotions

A. Can I get a different color from the bundle offer?

Yes, email us at support@squatwolf.com or speak to chat support on our website.
Let us know with the details regarding the product and color, and we would do our best to fulfill your request.

6. Account Info

A. I have forgotten my password. What can I do?

If you have forgotten your password, then click on the ‘forgot password’ button on the login screen. You will be asked to enter your email address on the next page.

Once you enter it and hit send, you will receive an email to change your password. Open the email, and click on the link to change password. Another page will open where you can type in your new password.

B. I cannot login to my account. What can I do?

Email us at support@squatwolf.com if the login page gives you an error other than ‘incorrect password’ or ‘incorrect email’.

7. Other Info

A. Do you have any retailers where I can walk in and buy your clothes?

Currently, there are no physical retailers that stocks our products. However, if you’re interested in being an exclusive Squat Wolf retailer, feel free to message our friendly staff at support@squatwolf.com. 

B. Can you inform me if a specific size or color is available?

Yes, email us at support@squatwolf.com the product, color and size you want. We will inform you through email once your requested item is available.

C. Where are you products manufactured?

Designed in UAE and most of them are made in China. But we do have suppliers in other countries as well.

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